Cancellation Policy
Clear and flexible cancellation terms for your academic research subscription
1. Cancellation Policy Overview
At MentorMails, we understand that your needs may change over time. This policy outlines how you can cancel your subscription and what to expect during the cancellation process.
We believe in flexible subscription management that puts you in control of your account.
2. How to Cancel Your Subscription
2.1 Cancellation Methods
- Self-Service: Log into your account and navigate to Account Settings → Subscription → Cancel Subscription
- Email Request: Send a cancellation request to support@mentormails.com
- Live Chat: Contact our support team through the live chat feature
2.2 Required Information
- Your account email address
- Reason for cancellation (optional but helpful for our improvement)
- Preferred cancellation date
- Confirmation that you understand the cancellation terms
3. Cancellation Timeline
Monthly Subscriptions
Cancellation takes effect at the end of your current billing period. You retain full access until the subscription expires.
Annual Subscriptions
Annual subscriptions can be cancelled at any time, but access continues until the end of the current annual period unless a refund is requested.
4. What Happens After Cancellation
4.1 Account Access
- You retain access to all features until the end of your current billing period
- Your account will be downgraded to free tier after expiration
- Historical data and analysis results remain accessible for 90 days
- You can reactivate your subscription at any time
4.2 Data Retention
- Your email analysis data is preserved for 90 days after cancellation
- Account settings and preferences are maintained
- You can export your data before the retention period expires
- Data is permanently deleted after 90 days unless you reactivate
5. Early Cancellation Fees
No Early Cancellation Fees
We do not charge early cancellation fees for any of our subscription plans. You can cancel your subscription at any time without penalty. However, please note that refunds are subject to our Refund Policy.
6. Billing After Cancellation
- No future charges will be processed after cancellation
- You will receive a confirmation email of the cancellation
- Final billing statement will be sent at the end of your current period
- Any outstanding payments remain due and payable
7. Reactivation
Easy Reactivation
If you change your mind, you can easily reactivate your subscription by logging into your account and selecting a new plan. Your previous data and settings will be restored.
7.1 Reactivation Benefits
- Restore access to all premium features immediately
- Recover your historical data and analysis results
- Maintain your account settings and preferences
- Resume your mentorship matching and email analysis services
8. Special Circumstances
8.1 Pause Subscription
Instead of cancelling, you may be eligible to pause your subscription for up to 3 months. This option is available for annual subscribers and can be requested through our support team.
8.2 Billing Issues
If you're experiencing billing issues or unauthorized charges, please contact our support team immediately. We will investigate and resolve the matter promptly, and you may be eligible for a full refund depending on the circumstances.
9. Important Notice
Important: Cancellation requests must be submitted before your next billing date to avoid being charged for the upcoming period. Once a charge is processed, it is subject to our refund policy rather than cancellation policy.
10. Contact Information
Support Channels
Email: support@mentormails.com
Live Chat: Available on our website during business hours
Response Time: Within 24 hours for email, immediate for live chat
Business Hours: Monday - Friday, 9 AM - 6 PM (UTC)