Shipping & Service Delivery Policy
How we deliver our digital services to academic researchers worldwide
1. Service Delivery Overview
At MentorMails, we provide Software as a Service (SaaS) solutions for academic email analysis and mentorship matching. Since our services are digital and delivered online, this policy outlines how our services are delivered to you.
All MentorMails services are delivered digitally through our secure online platform. No physical products are shipped, and all service delivery occurs through cloud-based infrastructure accessible via web browsers.
2. Account Activation & Access
2.1 Immediate Activation
- Upon successful payment confirmation, your account is activated immediately
- You receive an email confirmation with account access details within 5 minutes
- Full access to all purchased features is granted instantly upon activation
- No waiting period or shipping delays apply to digital service delivery
2.2 Service Availability
- 24/7 access through our web platform from any device with internet connection
- Secure login credentials provided via email upon account creation
- Cloud-based infrastructure ensures global accessibility
- No software installation required on your device
3. Processing & Analysis Delivery
3.1 Email Analysis Timeline
- Account Setup: Immediate (within 5 minutes of payment)
- Email Analysis: 24-48 hours for comprehensive analysis
- Mentorship Matching: 2-3 business days for personalized recommendations
- Report Generation: Within 24 hours of analysis completion
3.2 Data Processing
- Email analysis and processing occurs within our secure cloud infrastructure
- Results are delivered directly to your personal dashboard
- Email notifications sent when analysis is complete
- All processed data remains accessible in your account for future reference
4. Geographic Availability
Our services are available globally to academic researchers worldwide. However, certain features may be subject to local regulations and compliance requirements in your jurisdiction.
We ensure that our service delivery complies with applicable laws and regulations in your region, including data protection and privacy requirements.
5. Technical Requirements
To access our services, you need:
- Stable internet connection (minimum 1 Mbps recommended)
- Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
- JavaScript enabled in your browser
- Email account access for Gmail integration features
- Device with at least 4GB RAM for optimal performance
6. Support & Assistance
If you experience any issues with service delivery or account access, our support team is available to assist you. We provide multiple channels for support:
- Email support: support@mentormails.com (24-hour response time)
- Live chat support during business hours
- Comprehensive help center and documentation
- Video tutorials and onboarding guides
7. Service Level Commitments
Service Availability: We maintain 99.5% uptime for our core services.
Response Times: Account activation within 5 minutes, analysis completion within 48 hours.
Support Response: Email support responses within 24 hours, live chat immediate during business hours.
8. Digital Service Notice
Important: Since MentorMails is a digital service platform, traditional shipping concepts such as tracking numbers, delivery addresses, or shipping carriers do not apply. All services are delivered digitally through our secure online platform.
9. Contact Information
For questions about service delivery or technical support:
Support Email: support@mentormails.com
Technical Issues: tech@mentormails.com
Response Time: Within 24 hours
Live Chat: Available during business hours