Contact Us
We're here to help you succeed with your academic research journey
1. Contact Information
Customer Support
support@mentormails.com
Response Time
Within 24 hours
Business Hours
Monday - Friday, 9 AM - 6 PM (UTC)
Technical Support
tech@mentormails.com
Response Time
Within 12 hours
Priority
High-priority issues
2. Support Channels
Live Chat Support
Get immediate assistance through our live chat feature available on our website during business hours.
- Available Monday - Friday, 9 AM - 6 PM (UTC)
- Average response time: 2-5 minutes
- Best for quick questions and technical issues
Email Support
For detailed inquiries, documentation requests, or issues that require investigation.
- Available 24/7 for submissions
- Response within 24 hours for general inquiries
- Response within 12 hours for technical issues
Help Center
Access our comprehensive knowledge base with frequently asked questions and tutorials.
- Self-service documentation and guides
- Video tutorials and best practices
- Community forums and user discussions
3. Types of Support
Account Issues
- • Login problems
- • Password reset
- • Account settings
- • Billing questions
Technical Support
- • Gmail integration
- • Email analysis errors
- • Performance issues
- • API problems
Feature Support
- • How to use features
- • Best practices
- • Feature requests
- • Training needs
4. Business Inquiries
Partnership & Business Development
Business Partnerships
partnerships@mentormails.com
Enterprise Sales
enterprise@mentormails.com
Media & Press
press@mentormails.com
5. Emergency Support
Critical Issues
For critical security issues, data breaches, or service outages affecting multiple users:
- Email: urgent@mentormails.com
- Response time: Within 2 hours
- Available 24/7 for critical issues
- Mark subject line as "URGENT" or "CRITICAL"
6. Feedback & Suggestions
We value your feedback and suggestions for improving MentorMails. Help us make our platform better by sharing your thoughts.
General Feedback
feedback@mentormails.com
Feature Requests
features@mentormails.com
Bug Reports
bugs@mentormails.com
7. Response Time Commitments
| Issue Type | Response Time | Resolution Time |
|---|---|---|
| Critical Issues | 2 hours | 24 hours |
| Technical Issues | 12 hours | 48 hours |
| General Support | 24 hours | 72 hours |
| Billing Issues | 24 hours | 48 hours |
8. Before Contacting Us
To help us serve you better, please include the following information in your support request:
- Your account email address
- Description of the issue or question
- Steps you've already tried
- Screenshots or error messages (if applicable)
- Browser and device information
- Time and date when the issue occurred