Terms of Service

1. Agreement to Terms

Welcome to MentorMails. These Terms of Service ("Terms") constitute a legally binding agreement between you and MentorMails ("we," "our," or "us") regarding your use of our AI-powered platform that helps PhD students and academics find hidden job opportunities and craft personalized emails.

By accessing or using MentorMails, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not access or use our services.

These Terms apply to all users of MentorMails, including visitors, registered users, beta testers, and subscribers. We may update these Terms from time to time, and your continued use of the service constitutes acceptance of any changes.

2. Description of Service

2.1 Platform Overview

MentorMails is an AI-powered platform designed specifically for PhD students, researchers, and academic professionals. Our service provides:

• Hidden Position Discovery: AI-powered scanning of lab websites and department pages to find unlisted opportunities
• Email Personalization: AI-crafted personalized emails based on your CV and professor's research
• Application Tracking: Monitoring response rates, follow-ups, and application success metrics
• Career Guidance: Tools and insights to enhance your academic job search success

2.2 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability. We will provide reasonable notice for planned maintenance when possible.

3. User Accounts & Registration

3.1 Account Creation

To access certain features of MentorMails, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Use a secure password and maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

3.2 Account Eligibility

You must be at least 16 years old to create an account. MentorMails is designed for academic professionals, and we reserve the right to verify your academic affiliation or professional status.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use MentorMails for lawful academic and professional purposes, including:

• Finding hidden academic job opportunities and positions
• Improving your job application success rate
• Crafting personalized emails for academic positions
• Tracking your application progress and responses

4.2 Prohibited Uses

You agree not to use MentorMails for any unlawful or prohibited purposes, including:

• Unauthorized Access: Attempting to gain unauthorized access to our systems or other users' accounts
• Data Misuse: Using the service to access or analyze data without proper authorization or consent
• Spam or Abuse: Sending unsolicited communications or engaging in abusive behavior
• Intellectual Property: Infringing on intellectual property rights of others
• Malicious Software: Introducing viruses, malware, or other harmful code
• Commercial Use: Using the service for commercial purposes without authorization
• Privacy Violations: Violating others' privacy or confidentiality

5. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using MentorMails, you consent to the collection and use of your information as described in our Privacy Policy. We implement industry-standard security measures to protect your data, but no system is completely secure.

You are responsible for ensuring that any data you provide through our platform is your own or that you have proper authorization to use it for job application purposes.

6. Intellectual Property Rights

6.1 Our Intellectual Property

MentorMails and its original content, features, and functionality are owned by MentorMails and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks, service marks, and logos may not be used without our prior written consent. You may not modify, distribute, sell, or create derivative works based on our intellectual property.

6.2 Your Content

You retain ownership of any content you submit to MentorMails, including emails you choose to analyze. By using our service, you grant us a limited, non-exclusive license to process and analyze your content solely for the purpose of providing our services.

You represent and warrant that you have the right to submit any content you provide and that such content does not violate any third-party rights.

7. Subscription & Payment Terms

7.1 Subscription Plans

MentorMails offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our website and may be updated from time to time.

7.2 Payment Terms

• Billing: Subscription fees are billed in advance on a recurring basis
• Payment Methods: We accept various payment methods through our secure payment processor (Razorpay)
• Refunds: Refund policies are detailed in our billing terms and may vary by plan
• Price Changes: We may modify subscription prices with reasonable notice

7.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that time.

8. Disclaimers & Limitations

8.1 Service Availability

MentorMails is provided "as is" and "as available" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or completely secure.

8.2 AI Analysis Accuracy

Our AI-powered analysis and recommendations are provided for informational purposes only. While we strive for accuracy, we cannot guarantee the correctness or completeness of our analysis results.

8.3 Limitation of Liability

To the maximum extent permitted by law, MentorMails shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our service.

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your access to the service will cease, and your data will be handled according to our Privacy Policy.

9.2 Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent or illegal activities, or for other reasons at our discretion. We will provide reasonable notice when possible.

10. Governing Law & Disputes

10.1 Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of MentorMails will be subject to the exclusive jurisdiction of competent courts.

10.2 Dispute Resolution

We encourage users to contact us directly to resolve any disputes. If informal resolution is not possible, disputes may be subject to binding arbitration or court proceedings as applicable under local law.

11. Changes to Terms

We may modify these Terms from time to time to reflect changes in our service, legal requirements, or business practices. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our platform
• Updated "Effective Date" at the top of these Terms

Your continued use of MentorMails after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue using our service.

12. Contact Information

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. We will replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.